Frequently Asked Questions
Everything you need to know about shopping with Shiels
What is your return policy for jewelry and watches?
We offer a 30-day return policy for most items, provided they are in original condition with all packaging and tags attached. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
How long does shipping take?
Standard shipping typically takes 3-7 business days within Australia. Express shipping options are available at checkout for faster delivery, usually arriving within 1-3 business days.
Do you offer a warranty on your products?
Yes, all our jewelry and watches come with a standard 12-month manufacturer's warranty that covers defects in materials and workmanship from the date of purchase.
Can I get my ring resized after purchase?
Many of our rings can be resized by our professional jewelers. We recommend visiting a Shiels storefront for a consultation, as certain metals and stone settings may have limitations.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible 'buy now, pay later' options such as Afterpay, Zip, and Humm.
How do I care for my diamond jewelry?
To maintain the brilliance of your diamonds, we recommend regular cleaning with a mild soap solution and a soft brush. We also offer professional cleaning services at any Shiels location.