Returns & Exchanges
At Shiels, we want you to be completely satisfied with your fashion accessories. If your purchase isn't quite right, you can return it within 30 days for an exchange or a full refund, provided it remains in its original, unworn condition.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process and select the items you wish to return.
Pack Your Items
Carefully place your jewelry or accessories in their original packaging, ensuring all tags and certificates are included to prevent damage during transit.
Ship to Shiels
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized postal location or scheduled pickup point.
Inspection and Refund
Once our quality assurance team verifies the condition of your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing